Account and data deletion

Delete your Josi account

These instructions apply to the Josi mobile app for Android, package com.socalreceptionist.josi.

How to request deletion

1. Email support@heyjosi.com from the email address associated with your Josi account.
2. Use the subject line Delete my Josi account.
3. Include the email address used for your Josi account and clearly state that you want the account and its associated data deleted.
4. We may ask you to verify account ownership before processing the request. Never send us your password, API keys, or authentication codes.

What will be deleted

After account ownership is verified, we will delete or de-identify data associated with the account from Josi-controlled systems, including:

• Account profile and authentication records.
• Registered-device credentials and connection settings.
• Stored Josi conversations and attachments, where applicable.
• Preferences and supported connected-service metadata associated with the account.

What may be retained

Limited records may be retained when reasonably necessary for security, fraud prevention, legal compliance, dispute resolution, or enforcement of our agreements. Residual copies may remain in encrypted backups until those backups are replaced through their normal lifecycle. Retained information is not used for advertising.

Connected services

Deleting your Josi account does not delete information held independently by Google, Microsoft, an AI provider, or another connected service. You can revoke Josi's access through that provider's account-security settings.

Need help?

Email support@heyjosi.com. See also our Privacy Policy and Terms of Service.